Lenovo One Key Recovery 8, backup problem

[peppe89]

Hi Guys, I think you are expert of compression methods. I created a backup using Lenovo One Key Recovery 8 on my first Laptop. The backup is composed by one .wsi file, file .dsi files and many files without format. I tried to restore the backup using a new Lenovo Laptop since the previous was broken and Lenovo substituted it with a new one. However, the software reads the MAC address of the original Laptop and I can't restore my backup.. losing in this way all my data. Could wimlib help me to restore my data? do you know any system to fix Lenovo's software bug?

[synchronicity]

If the backup isn't stored in the WIM format then wimlib cannot help. Please get help from the vendor of the software instead.

[peppe89]

I have already contacted Lenovo Customers service, but they said that I lost all my data since I changed Laptop, Mac address is different. I hoped someone could help me...